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Privacy Policy

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1. General Information

The protection of your personal data is very important to us. We process your data exclusively in accordance with the legal provisions of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

This privacy policy informs you about the type, scope, and purpose of the processing of personal data on this website.

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2. Data Controller

C-Balance – Sports  & Therapy Massage
Owner: Catía Silene Fortes
E-Mail: catia@c-balance.de
Phone: +49 155 66194269
Website: www.c-balance.de

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3. Website Hosting

This website is hosted by an external service provider. Personal data collected on this website is processed on the servers of the hosting provider.

The legal basis is Art. 6 para. 1 lit. f GDPR (legitimate interest in secure and efficient provision of the website).

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4. Collection and Storage of Personal Data When Visiting the Website

When you access this website, information is automatically transmitted by your browser to our server. This information is temporarily stored in so-called log files:

  • IP address

  • Date and time of access

  • Browser type and version

  • Operating system

  • Referrer URL

This data is used to ensure a smooth connection setup and system security.

Legal basis: Art. 6 para. 1 lit. f GDPR

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5. Online Appointment Booking

We offer an online booking system on our website. As part of the appointment booking, the following personal data is processed:

  • Name

  • Email address

  • Phone number

  • Booked appointment

Processing is carried out for the performance of pre-contractual measures or contract fulfillment in accordance with Art. 6 para. 1 lit. b GDPR.

6. Online Payments (PayPal & Credit Card)

For processing online payments, we use external payment service providers.

PayPal

Provider: PayPal (Europe) S.à r.l. et Cie, S.C.A.

If you choose to pay via PayPal, your personal data will be transmitted to PayPal. For details, please refer to PayPal’s privacy policy.

Legal basis: Art. 6 para. 1 lit. b GDPR

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Credit Card Payment

Credit card payments are processed via a certified payment service provider. Payment data is processed exclusively by the respective payment provider.

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7. Contact

If you contact us by email or phone, your information will be processed to handle your inquiry.

Legal basis: Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. f GDPR

 

8. Instagram Integration

This website integrates content from the social network Instagram.

Provider: Meta Platforms Ireland Limited

When visiting a page with embedded Instagram content, a connection to Instagram servers may be established.

Legal basis: Art. 6 para. 1 lit. f GDPR

 

9. Cookies

This website uses cookies. Cookies are small text files that are stored on your device.

You can prevent the storage of cookies by adjusting your browser settings accordingly.

Legal basis: Art. 6 para. 1 lit. f GDPR

 

10. Your Rights

You have the right at any time to:

  • Access (Art. 15 GDPR)

  • Rectification (Art. 16 GDPR)

  • Erasure (Art. 17 GDPR)

  • Restriction of processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Object to processing (Art. 21 GDPR)

To exercise your rights, please contact the data controller listed above.

 

11. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority.

 

12. Validity and Amendments to This Privacy Policy

This privacy policy is currently valid and dated February 2026. We reserve the right to amend it in the event of legal or technical changes.

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